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Jewellery
- Earrings
- Necklaces
- Cuffs/bangles
- Bracelets
- Belts
Silk Sarees
Jewellery
- Earrings
- Necklaces
- Cuffs/bangles
- Bracelets
- Belts
Silk Sarees
Jewellery
- Earrings
- Necklaces
- Cuffs/bangles
- Bracelets
- Belts
Silk Sarees

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CUSTOMER SERVICE

STUDIO
203 Mangaldhara Complex 83 Sampatrao Colony, Alkapuri Baroda 390007, India

+91-9825577388

info@omessajewels.com

JEWELLERY CARE

Treat each OMESSA piece of jewellery as if it were a family heirloom, for someday it may be!

ALWAYS

Apply lotion, cosmetics, hairspray and perfume before dressing in jewellery.

When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.

Store in a fabric-lined box, separately or individually-wrapped in tissue to prevent scratches.

Store in a dry place away from humidity and moisture.

Remove jewellery before bathing.

NEVER

Never wear jewellery when doing physical work such as housekeeping, gardening, or exercise.

Never expose jewellery to household cleaning products.

Never expose jewellery to chlorine swimming pools or hot tubs.

WARRANTY FOR PLATED JEWELLERY

All OMESSA pieces come with a conditional warranty of six months. Our warranty will only be valid if the jewellery is proven by our jewellers to be defective due to the manufacturing process. Your OMESSA warranty does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery. Replacement or Repair is at the sole discretion of OMESSA. Charges may apply for the repair of pieces deemed outside warranty. OMESSA pieces are delicate by nature and therefore should be worn with care. Please see the care instructions above. When a good is repaired or replaced under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

Plating is a method of bonding a thin layer of liquid gold/silver/rhodium onto the surface of another metal; such as gold/silver/rhodium, by electrochemical plating. OMESSA pieces are of the highest quality with plating thickness varying from 0.25 to 1 micron. Tarnishing is subject to change due to the acidity of the wearer's skin, and exposure to such products. Tarnishing is not a manufacturing fault.

Omessa jewels are manufactured with latest technological advances in the industry. The best process practices are implemented for plating our jewellery. Even though our jewellery is anti-tarnish, certain parts or embellishments may turn black due to various reasons. Should you wish to have your piece re-plated please feel free to get in touch with us.

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

USAGE TERMS OF WEBSITE

The following are Terms and Conditions for access and use of the Website operated by OMESSA by Raaga Numerique, located at http://www.omessajewels.com (also referred to as "the Web Site").

These Terms and Conditions (hereinafter referred to as "T&C" or "Usage Terms") describes the terms and conditions applicable for accessing and availing the services available through this Website.

Your use of this site is expressly dependent on your acceptance of the Usage Terms. These Usage Terms include our policy for acceptable use of the Site and content posted on the Website, your rights, obligations and restrictions as well as limitation of our liability regarding your use of the Website and the Website's Privacy Policy.

OMESSA by Raaga Numerique through this Website aims to provide information and an online ecommerce web site for the sale and purchase of original designer jewellery/textile merchandise, and related accessories. The Web Site, information, tools, features and functionality provided by OMESSA by Raaga Numerique are referred to together and separately as "the Service(s)."

By accessing this Site, you accept, without limitation or qualification, the Usage Terms. You are only authorized to use the Site and its services

if you are of a legal age and otherwise not incapacitated by any disqualification to form a binding contract (in case you are representing any organisation or business entity you should be duly authorised to bind such organisation or entity)

Agree to abide by all applicable laws and to these Usage Terms. If you are incapacitated in any manner or do NOT accept the Usage Terms, then please discontinue your use of the Site.

We may modify these Usage Terms from time to time and such modification shall be effective upon posting on the Site. You agree to be bound to any changes to these Usage Terms when you use the Site after any such modification is posted.

It is important that you review these Terms and conditions regularly to ensure you are updated as to any changes made. These Terms and Conditions constitute the entire agreement regarding your use of the Site and the services it offers and supersedes any such prior terms.

In case OMESSA by Raaga Numerique provides any other services, it shall separately notify the applicable terms for such services.

In case of conflict between these Usage Terms and such other terms, the terms most applicable to the services provided shall prevail.

General Usage Terms

By accessing this Website and agreeing to the Usage Terms you get a limited, non-transferable license to use this site in accordance with the Usage Terms.

You may only use this site to make legitimate purchases, and shall not use this site for any other purposes.

Without limiting any other provisions of this Agreement, you may not use this Site for any purpose that is unlawful or prohibited by applicable laws, this Agreement and/or any applicable additional terms.

Your access to this Site may be terminated immediately in our sole discretion, with or without notice, if you fail to or comply with any provision of law, this agreement and/or additional terms, or if you act in a manner detrimental to the interest of OMESSA by Raaga Numerique or the Website, or for any other reason.

You expressly agree not to:

Use this Website or its contents for any other purpose not contemplated by this Agreement

Use this Website to make any fraudulent, false or unlawful transaction

Utilize any software, application, or algorithm, whether integrated in a browser or otherwise, that modifies or add content to the layout, design, or content of any the pages of the Website.

Access, monitor or copy any content or information of this Website either on your own or by using any robot, spider, scraper or other automated means or any manual process for any purpose not contemplated by this Agreement or without our express written permission

"Frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written permission for commercial purposes or otherwise

Utilize any software, application, or algorithm, whether integrated in a browser or otherwise, that modifies or add content to the layout, design, or content of the Website.

Use any device, software or routine to interfere or attempt to interfere with the proper working of this Website.

Post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane comment or material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

Buy/Purchase any product for the purpose of further resale or retail any of our products in India.)

Upload files that contain materials belonging to other persons or protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents

Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer

Breach or violate any laws of India including without limitation to information technology laws, intellectual property rights, etc.

Breach or violate any laws operating outside India which may be applicable to the persons using this website, from India or outside India.

Usage Terms Of the Products

OMESSA by Raaga Numerique, does not guarantee the exactness as to appearance, finishing, colour, quality etc. of the products as ordered by you, except as may have been specifically stated.

The Products that are displayed on the website may differ in look and feel.

The Products that are customised to suit your requirements is to be done at your own risk and we do not claim that the same would be satisfactory to your requirements.

Products once customised will not be accepted as returned, unless the same has been damaged due to the acts and ommissions attributable to us.

The user is requested and required to check the Products and completely satisfy itself before placing an order.

Goods once sold will not be taken back except as per the return, cancellation and exchange policy mentioned herein.

Payments Terms

Payments on OMESSA by Raaga Numerique can be made through Debit Cards, Credit Cards, Cash Cards, Net Banking and Cash On Delivery.

We accept Master, VISA, American Express, Diners and JCB cards.

We also accept Net Banking through banks.

Payments through credit cards are accepted through our secure online payment gateway partners.

In a credit card transaction, you must use a credit card that is preferably in the name of the person placing the order. However, this is not a precondition for placing orders with us. We will not be liable for any card fraud because of the card being used fraudulently. The liability to prevent use of a credit card fraudulently is on you and the onus to 'prove otherwise' exclusively rests on you in event of a probable fraud.

OMESSA by Raaga Numerique handles and stores all personal information received from you in accordance with the provisions of applicable law. Please refer to our Privacy Policy in this regard.

Cash on Delivery (COD) Terms

COD is an option to pay at delivery for your product instead of, in advance.

The maximum single order limit for COD is Rs. 10,000/-

There is no limit on the number of orders you can place under COD. However, each dispatch under COD will be made after receiving payment of all preceding orders.

All orders placed via COD will be verified electronically or telephonically before the dispatch takes place.

The option of COD is not available for delivery outside India.

OMESSA by Raaga Numerique may refuse COD transaction at its discretion.

DELIVERY & SHIPPING POLICY

PLEASE READ THESE DELIVERY & SHIPPING POLICY CAREFULLY.

National

The selected Products would be sent to the addressee by a designated Courier, with whom we would be sharing your contact information.

Once an order is placed, it will be processed for shipping on the next working day.

Once the goods are dispatched it takes the courier service 3-10 working days to deliver within India.

Delivery to a particular location may be refused in case the courier service does not service the region or the service is refused for whatsoever reason.

For all orders within India we do not charge any shipping charges. All products shipped by us are fully insured.

All items shipped by us within India are inclusive of GST/IGST/CGST.

The status of your order can be tracked by accessing our website and logging on the shipping details.

The whole order amount will be refunded, if the order is cancelled within the time mentioned as per the cancellation policy, lost or undelivered to your preferred location.

International

We deliver all around the world, and offer different shipping options as applicable.

Once the goods are dispatched it takes the service 7-20 working days to deliver outside India depending upon the location.

For orders outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer. International shipping is free for orders above Rs.25000/.

Goods to international destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

PRIVACY POLICY

PLEASE READ PRIVECY POLICY CAREFULLY.

PRIVACY STATEMENT

We are committed to safeguarding your privacy online.

This privacy policy applies to your information that we collect and receive; it does not apply to practices of businesses that we do not own or control of people we do not employ.

At no time will we sell your information or release your personally-identifiable data without your permission.

You can visit the Site without revealing who you are or providing any personal information about yourself.

By using this Site, you agree to the terms of this privacy policy. Please read the following policy to understand how your personal information will be treated as you use our services. The following discloses our information gathering and dissemination practices.

BROWSING THE SITE

If you browse through the Site without entering any personal data, we will gather and store certain information about your visit.

This information does not identify you personally and cannot be linked back to you unless you decide at some point to identify yourself.

If you are only browsing, we collect the following information:

IP address

The type of browser and operating system used to access our site

The date and time you access our site

The pages you visit (click-through)

If you linked to our website from another website, the address of that website as well as additional information related to your visit.

We use your IP address to help diagnose problems with our server, and to administer the Site

INFORMATION COLLECTED

We collect the email addresses and/or other available information of consumers who communicate with us or through our authorized vendors via email.

In connection with transactions which occur through the Site, we collect and store the following personal information:

name, gender, email address, fax number, other physical contact information, transactional information based on your activities on the Site.

We may also collect and store certain other information related to you like your size, height, lengths etc.

This is only for purposes mentioned in the Privacy Policy and except as specified we do not take or seek to disclose or take any commercial benefit of it.

The information provided to us by you may be used by us for the purposes of effective delivery of the product and or collection of return of any product.

We may also use the information provided to us by you for the purposes of realizing the order placed upon us including collection of relevant charges/fees and/or return of monies if any.

By provisioning the information so placed on us, you agree and undertake that the same is true and correct to the best of your knowledge and the information provided by you to us, belongs exclusively to you or are using it with the express permission or consent of the owner of the information.

You acknowledge that the information being provided to us by you does not violate any rights, title or interest of any other person and more specifically is not illegal or breach of any law.

Any information provided by consumers becomes the property of the Site once received by us and may be stored, used and disclosed as permitted in this Policy and in accordance with the extant law.

Users' information may be required to report to Governmental or its instrumentalities or enforcing agencies on a regular or need basis.

We shall however take utmost care that the same is done after proper and complete verification.

Information may also be shared with investigating agency in case of any fraud or any other criminal activity being reported on the Site.

We may share your personal information with our affiliated companies in order to identify products or services in which you may have interest, to improve user experience and generally to engage in market research and for other internal business purposes.

We may also aggregate your personal information with others information and prepare reports on site usage, purchase history or other factors for sale or distribution to others. Those reports are aggregated and include no personally identifying information.

Finally, we may use your personal information to send you email or postal communications regarding products or services offered by us or by third parties with whom we have relationships in which we think you may be interested.

We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

USE OF FEATURES

If you choose to transmit, submit or post information to the Site, we will collect that information you provide.

We retain this information as necessary to resolve disputes, collect fees, provide customer support, enhance user experience, measure interest in our services, inform users about services and updates, provide security features, detect fraud or other criminal activity, and troubleshoot problems as permitted by law and pursuant to our Terms of Use.

COOKIES

We may place "cookies" on your personal computer or any other device that you use to access the Site.

"Cookies" are small identifiers sent from a web server and stored on your devices hard drive, similar to a license plate, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site.

Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you.

To protect your privacy, we do not use cookies to store or transmit any personal information about you on the Internet.

You can reject cookies by changing your browser settings.

Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you more than once.

SECURITY

This site has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control.

However, while we try our best to protect the information, we cannot ensure, warrant or undertake complete and total security of the information since, no data transmission over the internet can be guaranteed to be completely or totally secure.

Thus any information you provide to us and you do so at your own risk.

CONTACTING THE WEB SITE

Please be aware that we may change our Privacy Policy from time to time. If we do, we will update this Privacy Policy at our website, so be sure to check back here frequently.

Any query or information required regarding this policy should be directed to the following email address: talk@omessajewels.com

All disputes would be subject to the exclusive jurisdiction of the courts at Vadodara.

REFUND, CANCELLATION & EXCHANGE

PLEASE READ REFUND, CANCELLATION & EXCHANGE POLICY CAREFULLY.

CANCELLATION POLICY

Cancellations can be made within 24 hours of placing an order.

The order may be cancelled by addressing an email to us or by calling and cancelling the order at the given customer care number.

In the event an order is cancelled, which is accepted as cancelled then we will refund the money sent to us by you with in 15 working days.

ONLINE RETURN POLICY

Our return policy is clearly defined for each product on its page.

Products are not eligible for returns.

In case you receive a product with a manufacturing defect kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care team thereafter.

If your item is returnable, please note: Items arriving after the 7 day return policy will not be accepted and will be returned to sender.

Please write to us by email rg@omessajewels.com or call us at the customer care number and state the reason of your return in the subject line of the email. Our customer care team will authorise the return and issue you the courier details.

Our store administrators on receiving the products may approve or reject your return request, regarding which you will be notified by email.

Our Customer Care team must receive and approve your return request. Once your request is received and approved, we will issue a return authorization number and a courier packing label for you to use.

IMPORTANT: Please note that any items returned without an authorization number will not be processed. Returns of goods that are not in their original packaging will not be accepted and refused.

Please note that goods should be in original condition for them to be eligible for return. The product should be unused, unworn, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. If these are not available the product will not be eligible for return.

Once the goods have been received by us and if the goods are as per our return policy we will then process your refund. Please note the refund takes about 15 days to be processed and returned to your account

All returns are subject to the discretion of OMESSA by Raaga Numerique.

EXCHANGE POLICY

At present, we do not have an exchange policy.

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